Last Updated: May 25, 2024

Introduction

Your privacy is important to us. It is North goose’s (“Company,” “we,” “our,” or “us”) policy to respect your privacy and comply with any applicable law and regulations regarding any personal information we may collect about you, including across our website, thenorthgoose.com (“Site”). We are not responsible for the content on, or privacy practices of, any non-thenorthgoose.com web site to which this Site links or that links to this Site.

This policy describes certain rights and information that apply to our Customers. Please read this policy carefully to understand our policies regarding your personal information. If you do not agree with our policies and practices, do not use our Site.

INFORMATION COLLECTION

North Goose might gather personal details about you, such as your name, addresses for shipping and billing, phone number, email address, credit card information, and customer preferences. There are different ways in which we may obtain this information from you:

A. Registration and Ordering: Before you can use certain parts of our website or purchase products, you need to fill out a registration form. During registration, you will be asked to provide specific personal information, including but not limited to your name, addresses for shipping and billing, phone number, email address, and credit card number. We may also request your country of residence, your organization’s country of operation, and perhaps your gender to comply with applicable laws and regulations. We use this personal information for billing purposes, order fulfillment, communication regarding your order and our website, and internal marketing. If any issues arise during the processing of your order, we will use your personal information to get in touch with you.

B. Email Addresses: Certain sections of our website allow you to enter your email address for various purposes, such as registering for our email newsletter, blog, or creating a North Goose account.

C. Cookies: Like many other websites, North Goose employs cookie technology throughout our site. A cookie is a small data file that your web browser stores on your computer. Cookies are used to enhance security, provide customized content, track orders and items in your shopping cart, and even trigger reminder emails for items in your cart. Unfortunately, if you disable the necessary cookies in your browser settings, you may not be able to shop on our website. However, customers who have disabled cookies can still place orders by contacting our customer service number.

D. North Goose may collect your email address using cookies and pixels on our website, in collaboration with trusted third-party partners. These partners may combine your email information with other data they have access to, such as your mailing address, to enable North Goose to send you relevant marketing offers through direct mail. If you prefer North Goose not to collect information about you, please contact us to opt out.

How We Use Your Personal Information

We use the personal information we collect from you in the following ways:

1. Personalizing your experience on the website: We use your information to tailor and customize your interaction with our website according to your preferences.
2. Processing transactions, requests, and payments: We utilize your personal information to handle and fulfill any transactions you make on our website, including processing your requests and payments securely.
3. Communication: We use your information to communicate with you, which may include responding to your inquiries, providing support, and delivering important updates or notifications.
4. Risk and fraud prevention: We screen the information we collect to identify and mitigate potential risks and fraudulent activities within our systems to ensure a safe and secure experience for all users.
5. Support and inquiries: We use your personal information to address any inquiries or issues you may have and provide the necessary assistance or support.
6. Compliance with legal requirements: In order to comply with applicable laws, court orders, or governmental regulations, we may use your personal information to respond to requests from law enforcement agencies or other legal authorities.
7. Website optimization: We analyze and evaluate the information we gather to improve and optimize our website, enhancing its functionality, user experience, and overall performance.
8. Merger or asset transfer: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of our assets, including bankruptcy or a similar proceeding, your personal information may be transferred or disclosed as part of the transaction involving our website users and consumers.

Sharing Your Personal Information

We may share your personal information with third parties for business purposes. However, we only disclose your information to these parties under written contracts that outline the purposes for sharing, require them to keep your personal information confidential, and prohibit them from using the disclosed information for any other purpose except for fulfilling the contract.

We do not sell or share your personal information with third parties unless we provide you with prior notice, which may be included in this Privacy Policy or presented to you when we collect your data. We may also share your personal information to comply with applicable laws and regulations, respond to legal requests like subpoenas or search warrants, or protect our rights.

In the event of a corporate business transaction such as a merger, acquisition, divestiture, sale of company assets, or in the case of insolvency, bankruptcy, or receivership, we may disclose your personal information as part of that transaction to third parties as a business asset.

We utilize Google Analytics to better understand how our customers use our website. You can learn more about how Google uses your Personal Information by visiting their privacy policy at the following link: [https://www.google.com/intl/en/policies/privacy/]. Additionally, you have the option to opt-out of Google Analytics by visiting: [https://tools.google.com/dlpage/gaoptout].

Protecting Your Information

We have taken necessary precautions to safeguard your personal information and ensure the safety and security of your order and credit card details. Our servers employ Secure Sockets Layer (SSL) / Transport Layer Security (TLS), which is an advanced encryption technology.

SSL/TLS is widely recognized as the industry standard and one of the top protocols for encrypting online transactions. This means that your personal information, including your name, credit card number, and address, is encrypted during transmission over the Internet. This encryption makes it unreadable to unauthorized individuals. However, it’s important to note that despite these efforts, no data transmission over the Internet can be guaranteed to be completely secure. Therefore, any information you provide to us is transmitted at your own risk.

Children’s Privacy

We do not knowingly collect any personal information from children under the age of thirteen. If we discover that we have unintentionally collected personal information from a user of the website who is under the age of thirteen, we will promptly delete that child’s personal information from our records.

Payment Processors

Payment information, such as card numbers, expiration date, CVV code, and the billing address of the card holder are processed by third-party processors. The third-party payment processors we use include PayPal, Apple Pay, Google Pay. We do not store or retain your payment information. For more information about the privacy practices of these payment processors please review their respective privacy policies.

PayPal

Apple Pay

Google Pay


SMS

If you choose to subscribe to our email and SMS promotional campaigns or other programs, we may offer you discounts, advertisements, marketing incentives, rewards, and other benefits. When you sign up for these programs, we typically ask for your name and contact details, such as your email address and/or telephone number. Since our programs involve collecting personal information and providing various benefits, they may be considered as offering a “financial incentive” under California Law. The value we gain from collecting your personal information is directly related to our ability to promote products to you and the value of the benefits you receive. You have the option to unsubscribe from our email or SMS programs at any time by following the specified method outlined in the program’s terms and conditions or by reaching out to us at info@thenorthgoose.com.

Opt Out/Corrections

If you would like to make changes to your personal information, stop receiving emails from us, or deactivate your account to prevent future purchases, you can request these actions by emailing our Customer Support department at info@thenorthgoose.com. Please ensure that you clearly indicate “Opt Out/Corrections” in the subject line of your email. Remember not to include sensitive information like your credit card number in the email.

Policy Changes

Our Privacy Policy may be updated periodically. We recommend that you regularly check this Privacy Policy to stay informed about any changes and to ensure that you are aware of our current practices regarding privacy.

Questions & Feedback

We value your input and are open to receiving your questions, comments, and concerns regarding privacy or any other matter. Please feel free to send us your feedback by contacting us at info@thenorthgoose.com. We appreciate your engagement and will address your inquiries or comments promptly.